Transcription, Summarization & Meeting analytics with AI for a SaaS platform

Overview

The project involved developing an AI-based platform with a specialized Large Language Model (LLM) implementation for the Trryst SaaS Comms-Tech platform. This platform is designed to handle premium and complex stakeholder meetings, such as RFPs and Board meetings. The implementation provided value-added services like targeted meeting summarization, task assignation, and auto-translation, significantly enhancing the platform's capabilities while reducing operating costs.

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The Challenge

Trryst, a specialized SaaS platform catering to communication needs in high-stakes situations like RFPs and Board meetings, faced the challenge of enhancing its service offerings to meet the complex demands of its users. The platform needed to provide advanced features such as accurate transcription, insightful meeting analytics, and effective summarization, all tailored to the unique context of each meeting. Additionally, the platform had to manage these processes efficiently to keep operating costs low.

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The Approach

To address these challenges, the project team focused on integrating AI-driven features into the Trryst platform. The approach involved designing and implementing a special-purpose LLM specifically tailored to handle the nuances of complex stakeholder meetings.

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Key steps in the approach included:

AI Integration:

Implementing AI-based transcription services to accurately capture meeting dialogues, coupled with analytics to provide actionable insights.

Targeted Summarization:

Developing AI-driven summarization tools that could generate concise and relevant summaries of meetings, with an emphasis on critical decisions and action items.

Task Assignation & Auto-Translation:

Leveraging AI to automatically assign tasks based on meeting discussions and translate content for multilingual stakeholders.

Cost Efficiency:

Hosting the LLM in-house, which allowed for a reduction in operating costs by over 65%.

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The Solution

The solution involved the successful implementation of a special-purpose LLM that was fine-tuned to cater to the specific requirements of Trryst’s client base. This AI-driven platform enabled the Trryst SaaS platform to offer premium services such as targeted meeting summarization, automatic task assignment, and real-time translation, all within a cost-effective framework.

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The Impact

The AI-based enhancements provided by the project led to significant improvements in the Trryst platform’s service offerings. The specialized LLM enabled more accurate and contextually relevant meeting summaries and analytics, while the in-house hosting solution significantly reduced operating costs by over 65%. As a result, Trryst was able to deliver high-value, differentiated services to its users, enhancing their experience and meeting the complex needs of premium meetings like RFPs and Board meetings.